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"Real-Time
Support"
Our goal at Keiser is to keep your computer systems up
and running. When you have a problem, you don't need to
know that you are on a list, you need the answer in real
time. |
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 We
provide the answer in several ways: |
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- Immediate Response
When you call us with a problem, you talk to a technical representative immediately.
You don't have to leave a message for the support people to call back hours
or even days later.
- Online Diagnosis and Correction
Because we install hardware and software at your office for remote access,
we are able to locate and correct problems in minutes without waiting for
a tech to be dispatched.
- Fast On-Site Service
When a problem cannot be fixed remotely, we schedule a repair call right
away, not in days or weeks.
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have a number of service contracts with different levels
of coverage: |
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- Full Service Maintenance Contract
This contract covers all hardware attached to the main server, the server
operating system, software, tape backup restorations and any PC workstations.
In case of failure, we provide loaner equipment for any of component of the
system to minimize downtime.
- Server Only Maintenance Contract
This contract covers the server hardware, server operating system,
software, and tape backup restorations. Loaner equipment is provided for the
mission critical server components only. This contract is attractive because it
will keep your server up and running with minimal downtime. Terminals, PC’s,
printers, and other peripherals are not covered under this type of contract.
- Software Only Maintenance Contract
This contract only covers the practice management software that we install.
Hardware, operating system software, and tape backup restoration are not
covered. This contract is available only in specialized situations where the
practice is able to assume responsibility for operating system, hardware, and related
issues.
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©2002 Keiser Computers, Inc. All Rights Reserved.
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